Skip to main contentSubscriptions link a customer to a product and a billing cycle.
Subscription list
- Status filters show Active, Pending Payment, Paused, Cancelled, or Expired.
- Product filter narrows by product.
- Search by customer name or reference.
Create a subscription
- Click Add Subscription.
- Choose a customer and product.
- Pick a billing cycle:
- Monthly, Quarterly, Yearly
- Custom (enter the number of days)
- Choose a start date (must be at least tomorrow).
- Optional: set an end date and a reference number.
If the customer already has a saved payment method, the subscription becomes
Active. If not, the subscription is Pending Payment and the customer
receives a checkout email to add their card.
Manage subscription status
- Pause: Temporarily stop billing.
- Resume: Continue billing for a paused subscription.
- Cancel: Permanently stop billing.
Status meanings
- Active: Billing runs on schedule.
- Pending Payment: Waiting for checkout to complete (no saved payment method).
- Paused: Billing is on hold until you resume it.
- Cancelled: Billing is permanently stopped.
- Expired: Subscription reached its end date.
For retry timing and failed payment handling, see
Billing and retries. 
