What is Rekarro?
What is Rekarro?
Rekarro is a subscription billing platform that helps you manage customers,
subscriptions, and payments in one place.
What do I need before I can charge customers?
What do I need before I can charge customers?
You need a connected payment gateway (Peach Payments), at least one product,
and at least one customer. See Getting Started.
Which payment gateways are supported?
Which payment gateways are supported?
Rekarro currently supports Peach Payments only.
What billing cycles are available?
What billing cycles are available?
Monthly, Quarterly, Yearly, and Custom (you choose the number of days).
When are customers billed?
When are customers billed?
Rekarro runs billing once per day for subscriptions that are due, and the run is
aligned with each customer’s local timezone (so you’ll see charges appear
during the morning in the customer’s region rather than at a fixed UTC time).
See Billing and retries.
What happens if a payment fails?
What happens if a payment fails?
Rekarro sends a failed payment email, retries automatically on a fixed
schedule for recurring charges, and pauses or cancels the subscription
based on your settings for non-retriable failures.
See Billing and retries.
How do I update a customer's payment method?
How do I update a customer's payment method?
Open the customer profile and use Customer Actions > Update Card to
send or copy a payment method update link.
Can I pause or cancel a subscription?
Can I pause or cancel a subscription?
Yes. Open the subscription and choose Pause, Resume, or Cancel.
Can I record offline payments?
Can I record offline payments?
Yes. Use Record Bulk Payments on the Payments page to log payments you
collected outside Rekarro.
Can I issue refunds?
Can I issue refunds?
Yes. Open a payment and choose Process Refund in
Payments.
What currency is supported?
What currency is supported?
Rekarro currently supports ZAR (South African Rand).
How do I change my organization name?
How do I change my organization name?
Contact support at support@rekarro.com.