Daily billing run (6:00 AM UTC)
- Rekarro checks subscriptions that are due today or earlier.
- Only subscriptions with a saved default payment method are billed.
If payment succeeds
- The payment is marked Succeeded.
- The subscription stays Active.
- The next billing date is calculated from the billing cycle.
If payment fails
- The payment is marked Failed.
- The customer receives a payment failed email with the reason.
- If the failure is retriable, Rekarro schedules automatic retries.
- The subscription stays Active unless retries are exhausted.
Automatic retries (6:30 AM UTC)
Rekarro retries failed payments up to 3 times:- Day 3 after the original failure
- Day 7 after the original failure
- Day 14 after the original failure
Some failures are not retried
If the gateway response indicates a hard decline (for example, a blocked or stolen card), Rekarro does not schedule retries.Manual actions you can take
- Retry a failed payment from the Payments page.
- Send a payment method update link from a customer profile (Customer Actions > Update Card).
- Resume a paused subscription after the customer updates their payment method.
Status meanings
| Subscription status | What it means |
|---|---|
| Active | Billing runs on schedule. |
| Pending Payment | Waiting for checkout to complete (no saved payment method). |
| Paused | Billing is on hold until you resume it. |
| Cancelled | Billing is permanently stopped. |
| Expired | Subscription reached its end date. |
| Payment status | What it means |
|---|---|
| Pending | Payment is waiting to be processed. |
| Processing | The charge is in progress. |
| Succeeded | The charge was successful. |
| Failed | The charge was declined or errored. |
| Cancelled | The charge was cancelled. |
| Refunded | A refund was issued. |
Best practices
- Check failed payments weekly so you can reach out early.
- Use Pause for failed payments if you want to keep customers while they update their card.
- Send a payment method update link as soon as a failure happens.