Payment history
- Status filter: Succeeded, Failed, Processing, Pending, Cancelled, Refunded
- Type filter: Automatic or Manual
- Search by customer or payment details
Actions you can take
- Record Bulk Payments: Log multiple payments you collected outside Rekarro.
- Send one-off payment link: Generate a link for a single charge.
- Retry failed payments: Trigger a manual retry for automatic recurring charges (manual payments cannot be retried).
- Refund a payment: Issue a full or partial refund from the payment record.
Refunds
- Open a payment from the Payments list.
- Click Process Refund.
- Enter a refund amount and reason, then confirm.
Refund notes
- Refunds can be full or partial. Partial refunds keep the status as Succeeded.
- Full refunds set the payment status to Refunded.
- Refunds require a successful gateway payment with a transaction ID.
- The refund reason is required and included in the confirmation email.
- Customers typically see refunds on their statement within 5-10 business days.
- Refunding a payment does not cancel the subscription.
Payment status meanings
| Status | What it means |
|---|---|
| Pending | Waiting to be processed. |
| Processing | Charge in progress. |
| Succeeded | Payment completed. |
| Failed | Payment did not go through. |
| Cancelled | Charge was cancelled. |
| Refunded | A refund was issued. |